Community resources
Community resources
Community resources
Jira Service Management
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Thank you all for your amazing participation in our recent AMA! The turnout, the quality of questions, and the engagement from the community were truly inspiring. We appreciate everyone who took the ...
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Hi everyone! We’re excited to invite you to a closed Early Access Program (EAP) for Workforce Optimisation in Jira Service Management. In this EAP, we’re testing foundational Workforce Optimisati...
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Hi, Atlassian Community! We’re rolling out the first Workforce Optimization (WFO) Early Access Program for Jira Service Management, bringing together schedules, agent statuses, capacity, and s...
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Hi Atlassian Community! 👋 We’re always listening to your feedback and working to make Assets more reliable and intuitive. Today, we want to share an update on bug fix for an issue affecting automa...
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Featured Faster response times with multi‑source knowledge and AI - plus don’t miss our upcoming AMA!
Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
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UPDATE: All Standard Service Collection Customers should be enabled by March 12, 2026. Building on last month’s release momentum, we are excited to announce a major enhancement to Service ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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Hi Community, We’re on the hunt for real-world Playbooks ideas from Jira Service Management customers. As a reward for your participation, we’re granting contributors with an exclusive Commun...
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- jira-service-management
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Hi Community! We’re ringing in the new year with a big boost to automation in Jira Service Management! This update brings a new Conditional Branching control to simplify complex workflows, a flexib...
- Article
- jira-service-management
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18.03.2026 Update: Hi Community! 👋 Thank you for your feedback and for letting us know what you’d like to see improved for this trigger. We’re excited to share that the trigger now: Supports...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Need a Jira Cloud alternative to Behaviours / Initialisers to restrict field values based on logged‑
We are looking for a native Jira Cloud capability (or recommended approach) that works similar to Behaviours / Initialisers in Jira Cloud We are not using ScriptRunner or any third‑party apps. Us...
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I am working in JSM Cloud Premium and experiencing a frustrating latency issue with an approval work
Hi everyone, I am working in JSM Cloud Premium and experiencing a frustrating latency issue with an approval workflow. The Scenario: When an access request ticket is created, we have an approval st...
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scenario: we have two object types in schema 'Manufactures' and 'Type of devices'. In the third object type 'phones', there are various objects that are linked to objects of manufactures and type of ...
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We are using cloud JSM and we have standart package. Our JSM team would like to improve their survey. When a customer gives 1 or 2 in the survey we would like to make comment section is requ...
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I have a project automation I'm working on but I need to get a Name - that is a string format - and put into a User Picker (single user) customfield. This doesn't resolve the name though ...
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This is a rant more than a legit qu so not expecting any answers ... How does anyone find anything when (most?) of the documentation is still not updated with instructions that fit the new navigatio...
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Hi Community i have a question When we are trying to create a ticket via mail and adding the users in cc they are not appearing in request participants field Customer access and permissions i...
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I want to hide the SLA panel from agent view entirely while still having the SLA tracked in the background for reporting purposes. We are wanting to look at SLA at a more holistic level inst...
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I have created two request types in Jira: Gate 1 Sprint (with Gate 1 Sprint form; mandatory fields are enforced correctly) Gate 3 (with Gate 3 form; mandatory fields are not en...
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Hi, Is it possible in the Jira User Portal to add a Service Announcement or a scrolling banner to notify people about an issue? This would allow, if the issue is a scrolling banner, to click o...
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Hello together, I did some research in the community and internet. But i didn´t found much infos. I also created another thread here, few days before, regarding multiple Support Spaces, Pipelines...
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We couldn’t export your work items Client & Regulatory Reporting - All work - Jira
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Full error: Destination status could not be resolved or does not have a valid transition rule (with current status): (Waiting for customer - 10002) Hello all! I've been getting this er...
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This is with regards to connecting Jira Service Management (AGC) with OKTA via Automation rules utilizing web service calls. Does a static Okta API token (SSWS) would simplify implementation and wor...
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Hello. Our shop has a premium license for JSM Cloud and a subscription to MS Teams. We are in the process of integrating them nativley with no other subscription based apps. We just want to confirm t...
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Hoping somebody can help, because this is a hard dependency for building out our Enterprise Service Desk in JSM. Background: I'm trying to allow users to 'Clone' a JSM request, but present them wit...
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Hi everyone, I’m trying to enhance the usability of the customer portal Requests view in Jira Service Management, and I’ve run into a limitation around filtering. As an admin, I can go to: Setting...
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* Does JSM standalone [where Jira software is not required] cloud/data center both have diff APIs? * Did not find all APIs like Jira, like read all services/request, create/update?
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...f those is true or if all of them are true. What I want is an "and/or" for the Summary and Description containing ABC in them. As it stands, if I select "all true" then both the Password Reset and a...
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I am attempting to access Hybris but i am getting a message displaying could not execute
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by Dave Rosenlund Atlassian Community Champion, CSX Masters (fka ITSM/ESM Masters) Introduction Most Atlassian customers don’t set out to build a unified Customer Service eXperience ...
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- jira-service-management
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I have noticed that the following JQL query: `key = ABC-123` will return issue `BAC-123` if there is no ABC-project but a BAC-project does exist. What query should I use if I only want exact match...
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Environment: Atlassian Data Center (Jira Service Management 11.3.x In the asset, a mandatory checkbox field is used to indicate whether the item is in production or not. I’m able to create a n...
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WE need to use a phone number via our PBX and need to disable the Twillio integration. I have admin rights but are unable to switch the Twillio integration off. Any suggestions how to fix...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hello, in our layout of the Kandan board there are multiple column headers. If I unfold the Support tab for example, it is double (bottom picture). Why is this? If I select specific swimlane, it is s...
Related collections
Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| February 17, 2025 1:01 AM PST | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 9:31 AM PST |