Question Copy Affected Services to Assets field in Automation questions

Copy Affected Services to Assets field

Sidra Shakoor — Mon, 26 Jan 2026 08:51:43 GMT

I am trying to copy Affected services value (This field is bult-in for asset Services) to Linked object (This contains services of asset management.) through automation.

When I try to copy it its says "

Unable to retrieve the configuration management database (CMDB) when updating the work item field

Bad Request

No fields or field values to edit for work items (could be due to some field values not existing in a given project):"

Re: Copy Affected Services to Assets field

Marc -Devoteam- — Mon, 26 Jan 2026 09:48:50 GMT

Hi @Sidra Shakoor

The Affected Services field is linked to the ootb Assets scheme "Services".

This is a locked schema.

Please provide your current automation rule and specify details of the steps in the rule.
Also provide audit log information.
Are you running Cloud or DC?

On topic:

Are you using AQL to achieve this?

What do you want to copy, is this assets in another scheme, how is this object type setup?

Re: Re: Copy Affected Services to Assets field

Sidra Shakoor — Mon, 26 Jan 2026 10:47:11 GMT

It is applied when work item is created.

Then applied lookup objects and using this.

objectType IN ("Software services", "Business services", "Applications", "Capabilities") AND Name = "{{issue.Affected services.name}}"

- I am running this on Cloud.

I am trying to copy Affected services field which comes from user to Linked objects. Whih is asset field.

Re: Re: Copy Affected Services to Assets field

Sidra Shakoor — Mon, 26 Jan 2026 10:48:39 GMT

Re: Re: Copy Affected Services to Assets field

Marc -Devoteam- — Tue, 27 Jan 2026 08:29:14 GMT

Hi @Sidra Shakoor

Can you show you full rule.

The work item you are trying to edit is the the item that is being created in the rule?

If this is the case, then this is not possible, as the rule is not running against the created work item.

You will need to do this in a separate rule or in the work item creation action.

Re: Re: Copy Affected Services to Assets field

Sidra Shakoor — Tue, 27 Jan 2026 09:04:07 GMT

Its been resolved by tweaking lookup query: objectType IN ("Software services", "Business services", "Applications", "Capabilities") AND "Name" = "{{issue.affectedServices.name}}"

instead of using objectTypeId I have used objectType. This resolved my issue.

Re: Re: Copy Affected Services to Assets field

Marc -Devoteam- — Tue, 27 Jan 2026 09:07:48 GMT

HI @Sidra Shakoor

Glad it is resolved.

Note, you didn't mention objectTypeId in any of your replies, so I could relate to this.

Re: Re: Copy Affected Services to Assets field

Sidra Shakoor — Tue, 27 Jan 2026 10:07:36 GMT

objectType IN ("Software services", "Business services", "Applications", "Capabilities") AND Name = "{{issue.Affected services.name}}"

Name should be in double quotes for this to work.

Re: Re: Copy Affected Services to Assets field

Bill Sheboy — Mon, 02 Mar 2026 16:24:55 GMT

Hi @Sidra Shakoor

Just following up to check if the suggestions from @Marc -Devoteam- answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes.

Thanks, and kind regards,
Bill